Need to cancel your TruMe Labs subscription? Get clear, step-by-step instructions and answers to common questions in this guide.
How to Cancel Your Trume Labs Subscription
Canceling your Trume Labs subscription is quick and straightforward. Please follow these steps to ensure you are not billed again after you have cancelled:
Step 1: Log into Your Trume Labs Account
To start the cancellation process, log into your TruMe Labs account:
- Visit the TruMe Labs dashboard: https://app.trumelabs.com/dashboard.
- Enter your account details, including the email linked to your subscription.
- Click Login to access your account.
Make sure you use the correct email address tied to your subscription to avoid any issues.
Step 2: Navigate to the Subscription Management Section
Once logged in:
- Go to the Profile section on your dashboard.
- For quick access, click here: https://app.trumelabs.com/dashboard/profile.
Following these steps will take you directly to your subscription settings.
Step 3: Select “Manage Subscription”
- In your Profile section, locate the “Manage Subscription” option.
- Click on it to view your subscription details.
- To access it directly, use this link: Manage Subscription.
The link will open the page where you can begin the cancellation process.
Step 4: Follow the On-Screen Prompts
- Once on the Manage Subscription page, locate the red “Cancel My Subscription” button.
- Click the button to initiate the cancellation process.
- Follow any on-screen prompts to confirm your cancellation.
The process should only take a minute or less.
Step 5: Confirmation Email
- After completing the cancellation process, you will receive a confirmation email confirming that your subscription has been successfully canceled.
- Keep this email for your records if you need to refer to it later.
Here is a screenshot of the subscription confirmation email:
Will I Receive My Test Kit if I Cancel My Subscription?
If you cancel your subscription after we ship the test kit, you will still receive it.
However, you may be eligible for a refund in case the kit still needs to be sent. To check your kit status or request a refund, contact the TruMe Labs team at contact@trumelabs.com.
Are Canceled Subscriptions Refundable?
No, canceled subscriptions are typically non-refundable, as the tests are one-time purchases and cannot be returned.
- No Refund: If the test kit has already been shipped, no refund is available.
- Refund Possible: If the test kit has not yet been sent, you may request a refund.
To inquire about your eligibility for a refund, contact the TruMe Labs team at contact@trumelabs.com.
TruMe Labs stops all upcoming recurring charges upon cancellation, and no longer charges your payment method.
How to Subscribe to Trume Labs Again After Cancelation
If you decide to resubscribe, the process is quick and simple:
- Log into Your Account: Go to https://app.trumelabs.com/dashboard and log in.
- Navigate to Profile: Click on the Profile icon.
- Manage Subscription: Select “Manage Subscription” from the options.
- Reactivate Subscription: Find your canceled subscription, click on it, and select “Reactivate My Subscription.”
Your subscription will be active again, and you’ll be all set to continue using TruMe Labs.
Frequently Asked Questions
Is There a Penalty for Canceling Mid-Cycle?
No, there is no penalty for canceling your Trume Labs subscription mid-cycle. We won’t charge you additional fees, and your subscription will stop being renewed at the end of the billing period.
How Long Does it Take to Process a Cancellation?
A cancellation takes almost no time—it is processed immediately. Once canceled, all recurring charges for future tests will stop. This applies to the subscription type you selected, whether it’s a 3-month or 6-month plan.
Will I Still Have Access to My Previous Results After Cancellation?
Yes, you will still have access to your previous test results even after canceling your subscription. Simply, log in to your account to view your previous test results on your dashboard.
